MILWAUKEE — Jerry Alberte of Milwaukee never thought he'd have his bank account wiped out just by trying to pay his $65 doctor's bill.
"I pay most of my bills online," Alberte said.
"I went to pay my Columbia St. Mary's physicians bill and, you know, they have a QuickPay Portal that you just log on to that and you give them your access code that comes with your bill, and I did that and an error message came up and it said to call this number," he explained.
Alberte called that number. He believed he was speaking with a representative from QuickPay Portal who told Alberte there was a glitch in their system.
"I'm sorry sir, but your payment didn't go through to the hospital, to the physician, it's stuck here. We're going to try and refund it back to you," Alberte said the person on the phone told him.
"That happens, right?" Alberte thought at the time.
Alberte gave the person over the phone access to his computer and access to his checking account, so he could receive that refund.
"While he's talking to me, I don't know what he's doing. He's on my computer, he's doing all of this stuff - the screen gets all funky," he said